Frequently Asked Questions

What types of learning does Maddie's University offer?

We offer self-paced courses, instructor-led courses, on-demand presentations and live presentations. 

What courses and presentations am I allowed to participate in? How much do they cost?

All learning on Maddie's University is free. All of the self-paced courses and presentations in the Maddie's University catalog are available to everyone. Instructor-led courses have an enrollment cap, so they generally require a simple application. 

How do I find learning on a particular topic?

There are two ways. You can type a keyword into the search field. When the search results appear, you can filter the learning by type, such as self-paced course or on-demand presentation. Or, you can browse the catalog, where you can filter the catalog by topic and type of learning. 

How do I view a course or presentation?

When you find the listing for the learning you want to view, click the green Register button. Then click the yellow View Course button in the Outline tab of the course listing.  

I'm still having trouble viewing my learning. What should I do?

It could be your browser. Internet Explorer is not recommended. Try switching to Google Chrome.

What is My Dashboard?

When you click My Dashboard, you can see all of the courses you've completed and all courses you're still working on. By default, My Dashboard shows you courses that are in progress. To see courses you've completed, select Completed from the Filter by status drop-down menu.

I completed a course. How do I access my certificate?

Maddie’s Fund is an approved provider of content which enhances professional competence and aligns with the 5 domains of the CAWA Exam specifications. Every hour of training equals 1 CE towards CAWA Recertification. When you complete a course and/or quiz, you can access your certificate. Here is a demonstration of how to print or save your certificate.

Where can I get technical help or ask questions about learning content?

For issues with registration or logging in, please contact For questions about accessing your course, quiz, or certificate, or questions about course content, contact We are happy to help!

Watch the video for a quick intro to navigating Maddie's University.