Frequently Asked Questions

WHY CAN'T I REGISTER?

If you previously received a link to register for Maddie's® University, please note the registration page location has changed. Go to this registration page to register for both Maddie's® University and Maddie's® Pet Forum, free services available to all, brought to you by Maddie's Fund®.

What types of learning does Maddie's University offer?

We offer self-paced courses, instructor-led courses, on-demand presentations and live presentations. 

What courses and presentations am I allowed to participate in? How much do they cost?

All learning on Maddie's University is free. All of the self-paced courses and presentations in the Maddie's University catalog are available to everyone. Online apprenticeships have an enrollment cap, so they require a simple application. 

How do I find learning on a particular topic?

Go to the Maddie's University catalog. You can type a keyword into the search field. When the search results appear, you can filter the learning by type, such as self-paced course or on-demand presentation. Or, you can simply browse the catalog and filter the catalog by topic and type of learning. 

How do I view a course or presentation?

First, register for Maddie's University. From the Maddie's University catalog, click on the course or presentation you'd like to enroll in. When the course/presentation listing opens, click the green Enroll button. Then click the yellow View Course button in the Contents tab of the course listing.  

I'm still having trouble viewing my learning. What should I do?

It could be your browser. Internet Explorer is not recommended. Try switching to Google Chrome.

What is My Dashboard?

When you click My Dashboard, you can see all of the courses you've completed and all courses you're still working on. By default, My Dashboard shows you courses that are in progress. To see courses you've completed, select Completed from the Filter by status drop-down menu.

I completed a course. How do I access my certificate?

Maddie’s Fund is an approved provider of content which enhances professional competence and aligns with the 5 domains of the CAWA Exam specifications. Every hour of training equals 1 CE towards CAWA Recertification. When you complete a course and/or quiz, you can access your certificate. Here is a demonstration of how to print or save your certificate.

Where can I get technical help or ask questions about learning content?

For issues with registration or logging in, please contact MUTechHelp@maddiesfund.org. For questions about accessing your course, quiz, or certificate, or questions about course content, contact maddiesuniversity@maddiesfund.org. We are happy to help!

What are the Guidelines, Terms of Use and Privacy Policy for Maddie's University?

You can visit this page to view the Guidelines, Terms of Use and Privacy Policy for Maddie's University and Maddie's Pet Forum.