Crazy Awesome Customer Service for Animal People

Ever feel as though you like animals more than people? Think customer service is just for coffee shops and fast food joints? Think again! Learn how to integrate great customer experiences into everyday interactions, developing not just a customer relationship but creating supporters, donors and even advocates along the way.

Before you know it, you'll be crazy awesome at this customer service thing and you might even discover you like people after all!

Presented by Sue Cosby

About Sue Cosby: 

Sue Cosby serves as the Petco Foundation's Director of Lifesaving Programs & Partnerships overseeing the Foundation's in-store adoption, fundraising and investment (grants) programs.

Prior to joining the Foundation her experience included President & CEO of the Pennsylvania SPCA, Executive Director of the Animal Care and Control Team of Philadelphia and other leadership roles at both public animal control and private shelters. Throughout her career she has utilized customer focused, data driven strategies and a sense of urgency to improve organizational performance and increase lives saved. 

Establish a Lifesaving Foundation, Budget and Staff Allocation Aligns with Goals, People Management, leadership, change management, staffing, employee relations, customer service