Doors Wide Open: Connecting the Dots: Integrated Operations for Greater Access to Care - On Demand
Recorded On: 10/21/2025
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Doors Wide Open is a series of short discussions about practical solutions that organizations are using to address barriers to accessing pet care and resources in their communities.
In this 30-minute webcast we spotlight Doug Plant and his transformative work as COO of Michigan Humane. Discover how Doug is weaving together Clinic and Shelter Operations, Facilities, Field Services, Volunteer Services and Community Solutions into a cohesive strategy to increase access to care. Learn how this integrated approach is streamlining services and ultimately improving outcomes for pets and the people who love them.
Get inspired by a leader who is bringing it all together to build a more humane, connected system, one that puts both human and animal well-being at the center.
Host:
Geraldine D'Silva, Maddie’s National Director of Programs & Partnerships
Aimee St.Arnaud, Founder of Open Door Veterinary Collective
Guest Speaker:
Doug Plant, COO, Michigan Humane Society
Earn continuing education credit from The Association for Animal Welfare Advancement towards .5 CAWA CEs. This webinar has also been pre-approved for .5 continuing education credits by the National Animal Care & Control Association (NACA).
Visit Maddie's Pet Forum to comment, follow a discussion or ask questions: https://forum.maddiesfund.org/...
keywords Doors Wide Open, Open Door Veterinary Collective, access to animal care, Michigan Humane Society, Doug Plant
Aimee St.Arnaud
Owner, Open Door One Health Partnerships
Aimee St.Arnaud's focus is on increasing access to spay/neuter and veterinary care across the nation. Previously she was the Director of National Veterinary Outreach Programs for Best Friends Animal Society and Director of Programs at ASPCA Spay/Neuter Alliance where she oversaw spay/neuter training programs of 1,000 professionals a year. She is the founder of Humane Ohio, a spay/neuter clinic performing roughly 18,000 spay/neuters a year and Partner in two full-service access to care veterinary clinics in OH and NC.
Geraldine D'Silva
National Director of Programs & Partnerships
Open Door Veterinary Collective
With work experience in three continents and over 10 years of operational leadership, Geraldine has a passion for building innovative community programs and strategic partnerships to bridge the gap between human and animal well-being, to increase access to care. She led a small non-profit through a merger & acquisition with one of the largest animal welfare organizations in the US, and over 8 years strategically helped integrate the services throughout the 140-year-old animal shelter, enabling it to pivot to the new community-centered model that is now unfolding. Brought up in India, she did her B.A. in Sociology which took her to remote villages to study the caste system and women’s empowerment. She has an M.B.A. from the Edinburgh Business School in Scotland and a background in research consultancy, advertising and branding.
Doug Plant
COO
Michigan Humane Society
Doug Plant joined the Michigan Humane Society in 2017 as senior vice president and chief operating officer. In these roles, Plant oversees and manages the daily operation of Michigan’s largest animal welfare organization. The departments reporting to him include Clinic and Shelter Operations, Facilities, Field Services, and Community Solutions. Plant has spent the past 30 years helping nonprofits increase their impact in Michigan communities. His experiences as a clinical social worker and program development have been instrumental in the creation of Michigan Humane’s focus on the human animal bond and its One Health Michigan initiatives to address the comprehensive needs of families.
Plant holds a bachelor’s degree in psychology and sociology from the University of Michigan-Dearborn and a master’s degree in social work from Wayne State University. Along with his wife, Paige, they reside in Canton, MI along with their two dogs, Marty the puggle and Scout the lab mix.
