Effective Communication for Staff and Volunteers, Part 2

This interactive workshop on honing communication skills in the shelter (or any) workplace continues from Part 1.

Presented by Susan Britt

About Susan Britt: 

Susan Britt is currently the Interim Senior Director of Operations for the ASPCA where she oversees the webinar program for ASPCApro.org and often facilitates workshops around conversation-based adoptions. Working closely with shelter programs and operations across the country, Susan has recently led a kitten diversion pilot program within the Los Angeles County Animal Care and Control system and is currently leading a program relocating large breed dogs from the ASPCA Adoption Center in NYC to an alliance of shelters in Maine.

Susan is a certified animal welfare administrator and a certified dialogue education practitioner.

Establish a Lifesaving Foundation, Budget and Staff Allocation Aligns with Goals, People Management, leadership, staffing, employee relations, customer service, staff communication, volunteer communication