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Keep pets in their homes and out of your shelter or rescue! This five-class online apprenticeship focuses on underutilized aspects of pet retention. The first class in the series also works well as a standalone course in counseling pet owners. All staff members and volunteers who interact with the public will benefit from this material.
This course has been pre-approved for 2.0 Certified Animal Welfare Administrator continuing education credits by The Association for Animal Welfare Advancement.
cats, dogs, cat behavior, allergies, allergy, lost pets, empathy, intake mitigation, crisis
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Shelter Staff as Crisis Counselors
Begin self-paced component package.
Begin self-paced component package.
This module is designed to help shelter staff communicate effectively with pet owners who call to surrender their pets. It works well as a standalone class for all shelter staff members to work more compassionately with pet owners in crisis.
Understanding Cats' Needs
Begin self-paced component package.
Begin self-paced component package.
Along with the next module in the series, this module will help you counsel owners about cat behavior so more cats stay in their homes.
Cats' Perceptions of the World
Begin self-paced component package.
Begin self-paced component package.
Along with the previous module, this module will help you counsel owners about cat behavior so more cats stay in their homes.
Behavior Counseling for Pet Retention
Begin self-paced component package.
Begin self-paced component package.
This module brings together all that you've learned in the first three modules in the course. Through case studies of owners in crisis, you will have opportunities to recall and apply your skills in effective behavior counseling.
Searching for Lost Pets
Begin self-paced component package.
Begin self-paced component package.
This module is designed to help shelters present themselves as an invaluable resource to pet owners who have lost a pet.
Optional course survey
4 Questions
4 Questions
We'd love to hear from you! Please complete this brief survey to let us know about your experience with this course.
Looking for learning on a specific animal welfare education or animal well-being topic? Go to the catalog and search by category or keyword.