Keeping Tenants and Their Pets Together

Shelter staff members are often the first to hear that a tenant and their pet are in danger of eviction, when the tenant calls or appears at the front desk, thinking they will be forced to surrender their pet. This course seeks to help you be in the best position to help a person and their companion remain together in their home, with the understanding that eviction is a process that takes time. Through an educated and compassionate conversation with a tenant in crisis, you can identify what legal protections they may have and refer them to assistance. You can help keep tenants and their pets together and out of your shelter.

This course is authored by Dianne Prado, founder of Housing Equity & Advocacy Resource Team (HEART LA). Earn 1 hour of continuing education credit from the Association for Animal Welfare Advancement (AAWA) and the National Animal Care & Control Association (NACA).

keywords: legal, law, retention, intake, customer service