MMPC Learniverse – The 4 Rights - The Right Time Course

MMPC Learniverse – The 4 Rights - The Right Time Course

The “Right Time” is the time that best allows services to be provided in alignment with animal and human need and shelter capacity. Within the shelter, it includes setting open hours and offering services by appointment, as well as managing animals in care through pathway planning, hold periods, and daily welfare rounds, components critical to moving animals as quickly as possible to positive outcomes. Whether we’re talking about the hours our shelter is open or the demands on our staff time, the system we build directly impacts the time an animal spends in our shelter. 

In this course, you'll learn strategies for streamlining tasks, reducing length of stay, and making the most of the resources you have. You'll also learn about interventions you can make at your shelter to lead animals to the right outcome at the right time, and you’ll see how other animal shelters have successfully made changes to improve services in their communities.

As part of the Maddie's®️ Million Pet Challenge's Learniverse program, subject matter experts from the UC Davis Koret Shelter Medicine Program will discuss guiding principles that animal welfare professionals can use to make decisions, train their staff and engage the public. 

Keywords:  4 Rights, Right Time, Intake By Appointment, Hours of Operation, Length of Stay, Population Management.

PLEASE CONTACT:  learniverse@sheltermedportal.com if you have any questions or concerns about this course.

This short, self-paced course has been approved for 2.0 Certified Animal Welfare Administrator (CAWA) continuing education credits by The Association for Animal Welfare Advancement and by National Animal Care and Control Association. 

This course has been approved for 2 hours of continuing education credit until August 26, 2026  in jurisdictions that recognize RACE approval. Upon completing the course and passing the quiz, upload your certificate to https://CEBoker.com. This is the broker used by the AAVSB to track your continuing education credits. 

With the Maddie’s®️ Million Pet Challenge, the Five Key Initiatives of the Million Cat Challenge have expanded to include other species at risk in shelters and evolved into the Four Rights.  

Within the Four Rights, every element works in concert to support one another: animals and people are treated as individuals, empowering shelter staff to make the best decisions for everyone; community safety net services are in place and flourishing; and humane care within the shelter is provided, with appropriate outcomes for the animals that do come in, allowing shelters to deliver the Right Care, in the Right Place, at the Right Time, and to the Right Outcome.

Learn more about  Maddie's®️ Million Pet Challenge Learniverse.  #ThankstoMaddie

You can also join the discussion about these concepts over on Maddie's Pet Forum in the 4 Rights Discussion Group.

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The Right Time
Begin self-paced component package.
Begin self-paced component package. How do you determine the "Right Time" for an animal at risk of entering the shelter? In this short self-paced course, you will learn the framework that allows you to remove decision fatigue and get animals where they need to be, when they need to be there —or help them right where they are.
You must register to access.
Course Feedback Survey
3 Questions
3 Questions We would really appreciate your feedback on this course to help us continue to improve and provide more of what you need in the future.
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Course Quiz (10 Questions - 2 CE units)
10 Questions  |  3 attempts  |  13/18 points to pass
10 Questions  |  3 attempts  |  13/18 points to pass Let's check your knowledge after going through the Right Time course (and help you get your CE credits).
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4 Rights and Right Time Discussion Group
Select the "Visit the Discussion Group" button to begin.
Select the "Visit the Discussion Group" button to begin. 4 Rights discussion group on Maddie's®️ Pet Forum will open in a new window/tab.
You must register to access.
CAWA/NACA CE Certificate
2.00 CAWA & NACA CE credits  |  Certificate available
2.00 CAWA & NACA CE credits  |  Certificate available This short course has been approved for 2.0 Certified Animal Welfare Administrator (CAWA) continuing education credits by The Association for Animal Welfare Advancement (AAWA) and by National Animal Care and Control Association (NACA).
You must register to access.
RACE CE Certificate
2.00 RACE credits  |  Certificate available
2.00 RACE credits  |  Certificate available This course has been approved for 2 hours of continuing education credit until August 8, 2024 in jurisdictions that recognize RACE approval. Upon completing the course and passing the quiz, upload your certificate to https://CEBroker.com. This is the broker used by the AAVSB to track your continuing education credits.
You must register to access.

We have a dedicated discussion group on Maddie's Pet Forum to discuss the 4 Rights of Animal Sheltering.  Bring your questions, comments, thoughts, and suggestions, or just see what others are thinking about these ideas.

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Click to visit the Discussion Group (will open in a new window/tab)
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Mehnaz (Chumkee) Aziz, DVM,

Outreach Veterinarian

Koret Shelter Medicine Program, UC Davis

Chumkee obtained her DVM degree at Tufts Cummings School of Veterinary Medicine in 2012. She then completed an internship at the ASPCA’s Bergh Memorial Animal Hospital in NYC in 2013, which included experience in anti-cruelty work and shelter medicine. Chumkee was a resident at the KSMP from 2013-2016. She headed the Northern Tier Shelter Initiative and served as Senior Director of Shelter Medicine Services at the ASPCA before returning to the KSMP in January, 2022 as an outreach veterinarian.Her current interests include the role of community collaboration in mitigating pet homelessness, proactive shelter population management, and infectious disease prevention in shelters. 

Cynthia Karsten, DVM

Outreach Veterinarian

Koret Shelter Medicine Program, UC Davis

Dr. Karsten became board certified in Shelter Medicine Practice in November, 2017. Her main areas of interest include teaching and mentoring undergraduate and veterinary students, working with shelter leaders on change management, and providing accessible, affordable veterinary care to everyone who seeks it.

Throughout her KSMP career, Dr. Karsten has helped to identify and implement best practice protocols and capacity for care models at shelters across the United States and Canada.

She also continues to work to understand her role and that of animal shelters in increasing awareness of social justice issues and implementing policies to bring about equity.

Read more about Karsten

Kate Hurley, DVM, MPVM

Director

Koret Shelter Medicine Program, UC Davis

Dr. Hurley is the founding director of the Koret Shelter Medicine Program and co-founder of the Million Cat Challenge, a shelter-based initiative to save the lives of one million more cats in five years. Over 1,500 shelters more than tripled that goal, between them saving over three million cats against their own baseline before joining the challenge. Hurley’s research interests include welfare of confined dogs and cats, humane and effective strategies to manage community cats, and infectious disease prevention. She will always love shelter work because it has the potential to improve the lives of so many animals and the people who work so hard to care for them.

Cynthia Delany, DVM, KPA-CTP, FFCP

Director of Online Learning Maddie's Million Pet Challenge

Koret Shelter Medicine Program, UC Davis

With an undergraduate degree in Business/Economics from UCLA and a DVM from UC Davis, Dr. Cindi Delany became the first ever Shelter Veterinarian at Sacramento County Animal Care and Regulation in California under the newly created UC Davis Shelter Medicine Program in 2001.Dr. Delany’s focus in KSMP animal shelter consultations and industry speaking is on programs targeted to improve animal outcomes, provide environmental enrichment for shelter animals, explore shelter animal behavior and training, improve shelter data collection and analysis, and maximize operational efficiencies in a limited resource environment. She currently serves as the Master of the Learniverse, the online learning platform for Maddie's Million Pet Challenge.