NACA Field Services Series: Communication as a Tool

Officers in the field are often faced with difficult and highly emotionally charged situations. These situations can often easily be diffused with appropriate language, and communication is the most important tool in your belt. As an officer, you are in the people business as much as you are in the animal business. Your communication tools directly impact the success or failure of the cases, individuals and communities in which you work. This course has a strong foundation of communication in general as well as going into deeper details about verbal and nonverbal communication. Approved for 1.5 hours of CAWA and NACA CE. 

NOTE: This course will also be useful for staff members and volunteers who are not field officers. 

keywords: animal control, ACO