NACA Field Services Series: Communication as a Tool

Officers in the field are often faced with difficult and highly emotionally charged situations. These situations can often easily be diffused with appropriate language, and communication is the most important tool in your belt. As an officer, you are in the people business as much as you are in the animal business. Your communication tools directly impact the success or failure of the cases, individuals and communities in which you work. This course has a strong foundation of communication in general as well as going into deeper details about verbal and nonverbal communication. Approved for 1.5 hours of CAWA and NACA CE. 

NOTE: This course will also be useful for staff members and volunteers who are not field officers. 

This course has been approved for CEs by the National Animal Care & Control Association and the Association for Animal Welfare Advancement.

This course has been approved for CEs toward ACO CE requirements per Ch. 829 of the Texas Health and Safety Code by the Texas Department of State Health Services (DSHS). Maddie’s Fund® has read & adhered to standards & curriculum prescribed by the Texas Department of State Health Services.

If a participant wants to provide feedback on this courses and/or the sponsor, the participant can mail comments to the Texas Department of State Health Services, Training Course Coordinator, Zoonosis Control, MC 1956, P.O. Box 149347, Austin, Texas, 78714-9347 or email them to [email protected].

keywords: animal control, ACO