Shelter Management Fundamentals

Shelter Management Fundamentals

Are you new to a managerial position and want to prepare yourself? Do you want to advance in your animal welfare career? This learning path covers a wide range of shelter management topics chosen to prepare new or aspiring managers. 

  • Contains 2 Component(s), Includes Credits

    Foundations of various animal welfare ordinances and what they mean for organizations.

    Ryan Clinton teaches the foundations of various animal welfare ordinances and what they mean for your organization. Some of the topics covered will include stray holds, caretaker liability and Austin's No Kill plan. Leave with less unknowns and more answers to these often-puzzling laws. This presentation was recorded by Maddie's Fund® at the 2020 American Pets Alive! Conference.

    Presenter: Ryan Clinton

    Keywords: Establish a Lifesaving Foundation, Lifesaving Public Policies and Ordinances, Community-minded Field Services, amimal laws, rescue laws, advocacy, leadership, liability,

  • Contains 2 Component(s), Includes Credits

    This presentation discusses what should (or conversely, could) happen within the first 72 hours after an animal enters any sheltering system.

    Finally, an intake and animal flow process designed to help you prevent outbreaks and ensure live outcomes! Join American Pets Alive! as they discuss what should (or conversely, could) happen within the first 72 hours after an animal enters any sheltering system.

    Presenters: Jordana Moerbe, Faith Wright, Dr. Nipuni Ratnayaka

    Maximize In-Shelter Welfare, Increase Live Outcomes, Animal & Population Management, Admissions & Intake,shelter medicine,intake procedures,disease prevention,intake flow,animal flow

  • Contains 7 Component(s), Includes Credits

    Squash the most concerning diseases in your shelter. Providing daily care for animals or reviewing care and intake protocols? You’ll learn practical steps to relieve the strain on animals and team members.

    From animal care attendants to RVTs and beyond, everyone in the shelter has the power to have a big impact on animal health. Does it seem like animals keep getting sick no matter what you do, especially right now with intake numbers climbing in many shelters? Does URI have to be status quo for summer? Is parvo inevitable? Have you wondered what else you can do to get ahead of these vicious cycles? This webinar is for you! 

    UC Davis Koret Shelter Medicine Program veterinarians Dr. Aziz and Dr. Stuntebeck answer questions and arm shelter staff with the information needed to squash the most concerning infectious diseases in your shelter. Whether you’re providing daily care for animals or reviewing care and intake protocols, you’ll learn practical steps to relieve the strain on animals and team members. Come prepared to UNLEARN unhelpful myths and walk away with tools and techniques that will lead to healthier animals, less stress for you, and make your job of serving the pets and people in your community easier.

    This short, self-paced course has been approved for 1.0 Certified Animal Welfare Administrator (CAWA) continuing education credit by The Association for Animal Welfare Advancement and by National Animal Care and Control Association. 

    This course has been approved for 1 hour of continuing education credit until July 24th, 2025 in jurisdictions that recognize RACE approval. Upon completing the course and passing the quiz, upload your certificate to https://CEBroker.com. This is the broker used by the AAVSB to track your continuing education credits.

    Keywords:  infectious diseases, shelter animal health, animal health, reducing disease, curbing disease

    PLEASE CONTACT:  learniverse@sheltermedportal.com if you have any questions or concerns about this course.

    Learn more about  Maddie's®️ Million Pet Challenge Learniverse.  #ThankstoMaddie

    You can also join the discussion about these concepts over on Maddie's Pet Forum in the Curbing Disease as Intake Rises - Prevent, Fight and Win Today Discussion Forum.

    Discussion Group on Maddie's Pet Forum

    Click to visit the Discussion Group (will open in a new window/tab).


    You can also join the discussion about these concepts over on Maddie's Pet Forum in the Curbing Disease as Intake Rises - Prevent, Fight and Win Todaydiscussion thread.

    Discussion Group on Maddie's Pet Forum

    Click to visit the Discussion thread for this webinar (will open in a new window/tab).

    Learn more about  Maddie's®️ Million Pet Challenge Learniverse.  #ThankstoMaddie


    Becky (Rebecca) Stuntebeck

    Facility Design Veterinarian UC Davis Koret Shelter Medicine Program

    UC Davis Koret Shelter Medicine Program

    Becky joined the KSMP team as a Facility Design Veterinarian in April 2022. She obtained her DVM degree at the University of Wisconsin-Madison School of Veterinary Medicine in 2013. She completed a shelter medicine internship at Dane County Humane Society via the KSMP team in 2014 and a shelter medicine residency with the UW Shelter Medicine Program in 2018, achieving board certification through the American Board of Veterinary Practitioners that Fall.

    Becky has also worked as a shelter veterinarian at two private shelters in Wisconsin. In addition to facility design her interests include proactive population management and infectious disease prevention in shelters, as well as building relationships with folks across the sheltering field.

    Read more about Becky

    Mehnaz (Chumkee) Aziz, DVM,

    Outreach Veterinarian

    Koret Shelter Medicine Program, UC Davis

    Chumkee obtained her DVM degree at Tufts Cummings School of Veterinary Medicine in 2012. She then completed an internship at the ASPCA’s Bergh Memorial Animal Hospital in NYC in 2013, which included experience in anti-cruelty work and shelter medicine. Chumkee was a resident at the KSMP from 2013-2016. She headed the Northern Tier Shelter Initiative and served as Senior Director of Shelter Medicine Services at the ASPCA before returning to the KSMP in January, 2022 as an outreach veterinarian.Her current interests include the role of community collaboration in mitigating pet homelessness, proactive shelter population management, and infectious disease prevention in shelters. 

    Cynthia Delany, DVM, KPA-CTP, FFCP

    Director of Online Learning Maddie's Million Pet Challenge

    Koret Shelter Medicine Program, UC Davis

    With an undergraduate degree in Business/Economics from UCLA and a DVM from UC Davis, Dr. Cindi Delany became the first ever Shelter Veterinarian at Sacramento County Animal Care and Regulation in California under the newly created UC Davis Shelter Medicine Program in 2001.Dr. Delany’s focus in KSMP animal shelter consultations and industry speaking is on programs targeted to improve animal outcomes, provide environmental enrichment for shelter animals, explore shelter animal behavior and training, improve shelter data collection and analysis, and maximize operational efficiencies in a limited resource environment. She currently serves as the Master of the Learniverse, the online learning platform for Maddie's Million Pet Challenge. 

  • Contains 3 Component(s), Includes Credits

    Move animals efficiently from intake to outcome

    Care pathways have long been used in human medical care, and now they are being used successfully in animal care as well. Care pathways are standardized paths that guide a group of pets from intake to outcome and direct resources to the animals that need them. Care pathways aim to reduce shelter stay, providing high quality and efficient care for animals in your organization’s care, based upon their needs. During this course, you’ll learn about care pathways and how to create care pathways for your organization. You’ll generate a care pathway plan that meets your organization’s needs, including plans for implementation and evaluation.

  • Contains 3 Component(s), Includes Credits

    Four strategies to help you change the way you approach making life and death decisions for more challenging dogs.

    Healthy, medium and large dogs remain one of the most vulnerable populations in shelters. Whether they have known behavioral challenges or face decline due to the stress of near-constant confinement, savable dogs can face euthanasia if shelters are unable to find a safe, viable outcome option for them. In this two-part series, we'll talk about how to give most dogs a fair chance at a live outcome through following a simple, easy-to-implement protocol that can be practiced in any shelter or rescue. Using real-life examples, we'll show you how a case management approach to at-risk dogs can save lives, decrease length of stay, build trust and engagement with your community, and improve morale among staff and volunteers.

    This is the first in a two-part series but it can be viewed on its own and will be useful to shelter leadership at all levels, volunteers, advocates and anyone else who struggles to save big dogs' lives.

    Presenters: Kristen Hassen-Auerbach and Dr. Sheila Segurson

    lifesaving for at-risk dogs, large dogs, Maximize In-Shelter Welfare, Live Outcomes, Specialty programs for at-risk animals, Maximize physical and behavioral health, stress, evaluation, enrichment, Policies & Procedures, Animal & Population Management, webcast

  • Contains 3 Component(s), Includes Credits

    Real-life case studies showing how the lifesaving protocols work in one, large municipal shelter.

    Healthy, medium and large dogs remain one of the most vulnerable populations in shelters. Whether they have known behavioral challenges or face decline due to the stress of near-constant confinement, savable dogs can face euthanasia if shelters are unable to find a safe, viable outcome option for them. In this two-part series, we'll talk about how to give most dogs a fair chance at a live outcome through following a simple, easy-to-implement protocol that can be practiced in any shelter or rescue. Using real-life examples, we'll show you how a case management approach to at-risk dogs can save lives, decrease length of stay, build trust and engagement with your community, and improve morale among staff and volunteers.

    Housing young, energetic, intelligent dogs in kennels for 23 hours or more per day indefinitely leads to shelter stress and undesirable behaviors, which can put dogs' lives on the line. This talk gets into the details of how to make changes to better serve this at-risk population of shelter pets. 

    This is the second in a two-part series but it can be viewed on its own and will be useful to shelter leadership at all levels, volunteers, advocates and anyone else who struggles to save big dogs' lives.

    Presenters: Kristen Hassen-Auerbach and Sheila Segurson DVM

    lifesaving for at-risk dogs, large dogs, Maximize In-Shelter Welfare,Live Outcomes, Specialty programs for at-risk animals, Maximize physical and behavioral health, stress, evaluation, enrichment, Policies & Procedures,Animal & Population Management, webcast

  • Contains 3 Component(s), Includes Credits

    Plan a pilot program to help innovation succeed

    Maddie's University offers many courses aimed at creating or improving shelter and rescue programs. But starting a new program or changing an existing program can be scary for management, staff and volunteers. Designing and implementing a pilot program can help you convince leadership and iron out the kinks before you implement on a large scale. This short class will help you make your new or updated program a success. 

  • Contains 2 Component(s), Includes Credits

    How to build trust within your community and build a truly transparent animal welfare organization.

    What does it mean for a shelter to be truly transparent? In this session, no-kill leader, Kristen Auerbach, will tackle two separate but important topics in order for you to be one with your community. First, Kristen will explain the history of how a lack of transparency has led to mass killings in shelters. Second, she will describe some of the key characteristics of a truly transparent animal welfare organization. 

    Presenters: Sloat, Moore, Simonsen

    Keep companion animals in their homes and neighborhoods, Community-minded Field Services, ACO, animal control, animal protection, humane animal control, municipal animal agencies, municipal shelters, managed intake, RTO, return to owner

  • Contains 4 Component(s), Includes Credits

    Integrate volunteers into all programming to increase capacity for care

    Volunteers are critical to the success of any shelter or rescue operation, especially in these times of staffing issues. Volunteers can fill many roles across your organization and each volunteer brings their own expertise and skills to the table. If you aren't integrating volunteers into every aspect of your programming, you are missing opportunities that will benefit your organization, your staff, your community and your animals. This course will help you successfully integrate volunteers into all your programs and measure their efforts.

    keywords: Human Animal Support Services

  • Contains 3 Component(s), Includes Credits

    Develop a marketing & communications plan to deliver your message

    This course takes a fun approach to a serious subject: developing an authentic relationship with your audience through marketing and communications. Authored by the Maddie's Fund marketing team, this course guides students through the creation of a marketing and communications plan, focusing on brand, voice, audience and communication tools. 

    This course has been pre-approved for 1.50 Certified Animal Welfare Administrator continuing education credits by The Association for Animal Welfare Advancement and National Animal Care & Control Association credit.