Doors Wide Open: Strategies to expand access to care that work

Join us for lively conversations as we explore innovative and practical solutions that organizations are using to address barriers to accessing pet care and resources in their communities.

  • Contains 3 Component(s), Includes Credits

    Local transport options and specialized pet shuttle services that expand access to veterinary care for families in need

    Doors Wide Open is a series of short discussions about practical solutions that organizations are using to address barriers to accessing pet care and resources in their communities. 

    Pet-friendly or pet-inclusive transportation is a recurring barrier identified by public-facing staff and volunteers across the human and animal welfare sectors. Families who struggle to find pet-friendly transportation are directly affected in their ability to access care for their animals. By highlighting these barriers and some solutions, we aim to expand the conversation to help increase access to veterinary care for bonded pet families in need.

    This session touches on local transit options, including public transport and specialized pet shuttle services. We also spotlight examples of organizations that have successfully leveraged their own resources to create effective transportation solutions.

    Guest Speakers: 
    - Geraldine D'Silva, Maddie's National Director of Programs & Partnerships at Open Door Veterinary Collective

    - Gayle Bair, Pet Retention Liaison at Animal Friends

    - Marty Sampson, Founder and CEO at Leash

    - Sarah McGoldrick, Vice President of Animal Operations at Dallas Pets Alive! 

    Earn continuing education credit from The Association for Animal Welfare Advancement towards 1.0 CAWA CEs. This webinar has also been pre-approved for 1.0 continuing education credits by the National Animal Care & Control Association (NACA). 

    Visit Maddie's Pet Forum to comment, follow a discussion or ask questions: https://forum.maddiesfund.org/...

    keywords Doors Wide Open, Open Door Veterinary Collective, pet-friendly transport, access to veterinary care, Geraldine D'Silva


  • Contains 3 Component(s), Includes Credits

    Learn how Neighborhood Pets offers adaptable strategies for innovative community building in support of human and pet well-being.

    Doors Wide Open is a series of short discussions about practical solutions that organizations are using to address barriers to accessing pet care and resources in their communities. 

    In this session we exploare the community-centered approach of Neighborhood Pets Outreach & Resource Center, a membership-based, Cleveland nonprofit created by proximate leaders—those deeply connected to the communities they serve. They have built strong human service and community development partnerships to help families also access vital healthcare, legal and emergency resources. 

    This webcast highlights how Neighborhood Pets offers adaptable strategies for innovative community building in support of human and pet well-being!

    Guest Speakers: 
    Geraldine D’Silva, National Director of Programs & Partnerships at Open Door Veterinary Collective
    Janet Hoy-Gerlach, PhD, LCSW, LISW-S, Director of Veterinary Social Work at Open Door Veterinary Collective
     Becca Britton, Executive Director at Neighborhood Pets

    Earn continuing education credit from The Association for Animal Welfare Advancement towards 1.0 CAWA CEs. This webinar has also been pre-approved for 1.0 continuing education credits by the National Animal Care & Control Association (NACA). 

    Visit Maddie's Pet Forum to comment, follow a discussion or ask questions: 

    keywords Doors Wide Open, Open Door Veterinary Collective, access to veterinary care, Aimee St.Arnaud, Geraldine D'Silva, Janet Hoy-Gerlach, Becca Britton


    Aimee St.Arnaud

    Owner, Open Door One Health Partnerships

    Aimee St.Arnaud's focus is on increasing access to spay/neuter and veterinary care across the nation. Previously she was the Director of National Veterinary Outreach Programs for Best Friends Animal Society and Director of Programs at ASPCA Spay/Neuter Alliance where she oversaw spay/neuter training programs of 1,000 professionals a year. She is the founder of Humane Ohio, a spay/neuter clinic performing roughly 18,000 spay/neuters a year and Partner in two full-service access to care veterinary clinics in OH and NC.

    Janet Hoy-Gerlach, PhD, LISW-S

    Associate Professor, University of Toledo School of Social Justice

    Dr. Janet Hoy-Gerlach has extensive experience as a social work practitioner in the public mental health service system and is an avid advocate for the inclusion of human-animal interaction considerations within social work practice. Her current research is focused on: benefits of the human-animal bond; facilitators of mental health recovery among individuals living with mental illness; and the use of qualitative research to inform intervention research. She is on the board of the Toledo Area Humane Society (TAHS), where she developed and supervises MSW internship placements that facilitate benefits of human-animal interaction. She helped develop the TAHS Hope and Recovery Pet Program (HARP), which places shelter animals as Emotional Support Animals (ESAs); this is one of the only such programs in the United States. Dr. Hoy provides expert witness testimony for the U.S. Department of Justice Civil Rights Department on benefits of human-animal interaction.

    Geraldine D'Silva

    National Director of Programs & Partnerships

    Open Door Veterinary Collective

    With work experience in three continents and over 10 years of operational leadership, Geraldine has a passion for building innovative community programs and strategic partnerships to bridge the gap between human and animal well-being, to increase access to care. She led a small non-profit through a merger & acquisition with one of the largest animal welfare organizations in the US, and over 8 years strategically helped integrate the services throughout the 140-year-old animal shelter, enabling it to pivot to the new community-centered model that is now unfolding. Brought up in India, she did her B.A. in Sociology which took her to remote villages to study the caste system and women’s empowerment. She has an M.B.A. from the Edinburgh Business School in Scotland and a background in research consultancy, advertising and branding.

    Becca Britton

    Executive Director

    Neighborhood Pets

    Becca Britton, native to Cleveland Ohio, has been working in animal welfare since 2003. Outside of animal welfare, her work experience includes over ten years in the non-profit sector with a focus on community development, art-culture community programming, public art & program management. In 2003 Britton founded (2003) and ran Friends of the Cleveland Kennel, a non-profit organization that served as a support agency for Cleveland Animal Control. Through her non-profit, she funded supportive care and programming for animals in need. She also led the efforts to host large scale pet vaccine clinic events throughout the city of Cleveland.

    In 2016, Becca founded Neighborhood Pets Outreach and Resource Center, a community based non-profit focused on supporting low income pet owners. Britton used her community outreach experience & training, certification from HSUS Pets for Life program, and experience in nonprofit management to create a dynamic & intuitive model based on relationship & trust building within the community, while providing accessible and affordable resources to low income pet owners. Ms. Britton is a graduate of the Leadership Development Program Initiative and has attended Case Western Reserve University’s Weatherhead School of Management. She was recently awarded HSUS Humane Leader of the Year award and has been highlighted in various Northeast Ohio media outlets showcasing her work in the community. Becca’s focus as a “big picture thinker” is to create sustainable change in the animal welfare sector by being an advocate for animals and the people who love them.

  • Contains 3 Component(s), Includes Credits

    Learn about expanded payment options that offer the ability to multiply donor (or discount) dollars by 14.5, turning $100,000 into $1,450,000 of veterinary care in your community among clients unlikely to qualify for common payment tools such as CareCredit.

    Doors Wide Open is a series of short discussions about practical solutions that organizations are using to address barriers to accessing pet care and resources in their communities. 

    In this session we the statistics that describe the crisis in accessing veterinary care from a credit and cash-flow perspective and offer practical solutions to help pet families pay for veterinary care over time, at your clinic or with clinics in your community.

    We also share research that demonstrates that these expanded payment options offer the ability to multiply donor (or discount) dollars by 14.5, turning $100,000 into $1,450,000 of veterinary care in your community among clients unlikely to qualify for common payment tools such as CareCredit. This will enable you to best target limited dollars to the cases that most need them and to expand care overall, keeping clinics working to sustain accessible care.

    Guest Speaker - Heather Cammisa, Program Manager at pethelpfinder.org and Chief Enterprise Officer at Open Door Veterinary Collective

    Earn continuing education credit from The Association for Animal Welfare Advancement towards 1.0 CAWA CEs. This webinar has also been pre-approved for 1.0 continuing education credits by the National Animal Care & Control Association (NACA). 

    Visit Maddie's Pet Forum to comment, follow a discussion or ask questions: https://maddies.fund/OpenDoorWebcast04222025

    keywords Doors Wide Open, Open Door Veterinary Collective, access to veterinary care, Heather Cammisa


    Heather Cammisa

    Chief Enterprise Officer

    Open Door Veterinary Collective

    Heather has twenty-five years of experience in community animal welfare, innovation and mission impact, with more than a dozen of those years as the chief executive of two non-profit organizations.

    She has a Master’s degree in economics from Rutgers University and worked in both financial and social economics before devoting her career to the humane ethic. She is a Certified Animal Welfare Administrator through the Association of Animal Welfare Advancement, holds a graduate certificate in Wildlife Forensics and Conservation from the University of Florida and is a certified animal control office and animal cruelty investigator.

    Heather is known for innovating efficient approaches to welfare challenges and developing strategic partnerships for maximizing impact. She is a frequent speaker at regional and national conferences and was the keynote speaker at the New Jersey Veterinary Medical Association in 2018 following a collaborative effort with the NJVMA to respond to Hurricane Maria. She has served on the Thought Leadership Council of PetSmart Charities and was an early recipient of Maddie’s Fund’s Hero to Animals award.

    Aimee St.Arnaud

    Owner, Open Door One Health Partnerships

    Aimee St.Arnaud's focus is on increasing access to spay/neuter and veterinary care across the nation. Previously she was the Director of National Veterinary Outreach Programs for Best Friends Animal Society and Director of Programs at ASPCA Spay/Neuter Alliance where she oversaw spay/neuter training programs of 1,000 professionals a year. She is the founder of Humane Ohio, a spay/neuter clinic performing roughly 18,000 spay/neuters a year and Partner in two full-service access to care veterinary clinics in OH and NC.

  • Contains 3 Component(s), Includes Credits

    Learn about Pethelpfinder.org, a database of resources for accessible pet care.

    Doors Wide Open is a series of short discussions about practical solutions that organizations are using to address barriers to accessing pet care and resources in their communities. 

    Petfinder.org was launched after targeted research to expand access to veterinary care and pet care resources. Hear about the research, why this database uses the term “financially friendly” care and how it is expanding the connection and conversation on accessible pet care among non-profit animal welfare agencies, social service agencies, private practice veterinarians and leaders in the field. 

    We’ll share site features, benefits to pet families and benefits for listed service providers and social service agencies. We’re adding more benefits every day! We’ll also share some site statistics, insights on exciting plans for future development and cover how the site can help you during man-made or natural disasters.

    Guest Speaker - Heather Cammisa, Program Manager at pethelpfinder.org and Chief Enterprise Officer at Open Door Veterinary Collective

    Earn continuing education credit from The Association for Animal Welfare Advancement towards 1.0 CAWA CEs. This webinar has also been pre-approved for 1.0 continuing education credits by the National Animal Care & Control Association (NACA). 

    Visit Maddie's Pet Forum to comment, follow a discussion or ask questions: https://maddies.fund/OpenDoorWebcast02182025

    keywords Doors Wide Open, Open Door Veterinary Collective,  access to veterinary care, Heather Cammisa


    Heather Cammisa

    Chief Enterprise Officer

    Open Door Veterinary Collective

    Heather has twenty-five years of experience in community animal welfare, innovation and mission impact, with more than a dozen of those years as the chief executive of two non-profit organizations.

    She has a Master’s degree in economics from Rutgers University and worked in both financial and social economics before devoting her career to the humane ethic. She is a Certified Animal Welfare Administrator through the Association of Animal Welfare Advancement, holds a graduate certificate in Wildlife Forensics and Conservation from the University of Florida and is a certified animal control office and animal cruelty investigator.

    Heather is known for innovating efficient approaches to welfare challenges and developing strategic partnerships for maximizing impact. She is a frequent speaker at regional and national conferences and was the keynote speaker at the New Jersey Veterinary Medical Association in 2018 following a collaborative effort with the NJVMA to respond to Hurricane Maria. She has served on the Thought Leadership Council of PetSmart Charities and was an early recipient of Maddie’s Fund’s Hero to Animals award.

  • Contains 3 Component(s), Includes Credits

    Working with human healthcare and social service providers to increase care access for animals and their people!

    Doors Wide Open is a series of short discussions about practical solutions that organizations are using to address barriers to accessing pet care and resources in their communities. 

    Human social services and healthcare organizations can be critical partners with animal welfare in intake diversion/surrender prevention. 

    This session focuses on:
      1. Understanding the types of human services typically encountered in animal welfare work
      2. Quickly raising awareness of common ground and shared goals for collaboration around human and animal welfare
      3. Offering simple strategies to engage in ongoing relationships with key human service providers.

    Guest Speaker: Janet Hoy-Gerlach, Director of Veterinary Social Work at Open Door Veterinary Collective

    Earn continuing education credit from The Association for Animal Welfare Advancement towards 1.0 CAWA CEs. This webinar has also been pre-approved for 1.0 continuing education credits by the National Animal Care & Control Association (NACA). 

    Visit Maddie's Pet Forum to comment, follow a discussion or ask questions: https://forum.maddiesfund.org/...

    keywords Doors Wide Open, Open Door Veterinary Collective, human social services and animal welfare


    Janet Hoy-Gerlach, PhD, LISW-S

    Associate Professor, University of Toledo School of Social Justice

    Dr. Janet Hoy-Gerlach has extensive experience as a social work practitioner in the public mental health service system and is an avid advocate for the inclusion of human-animal interaction considerations within social work practice. Her current research is focused on: benefits of the human-animal bond; facilitators of mental health recovery among individuals living with mental illness; and the use of qualitative research to inform intervention research. She is on the board of the Toledo Area Humane Society (TAHS), where she developed and supervises MSW internship placements that facilitate benefits of human-animal interaction. She helped develop the TAHS Hope and Recovery Pet Program (HARP), which places shelter animals as Emotional Support Animals (ESAs); this is one of the only such programs in the United States. Dr. Hoy provides expert witness testimony for the U.S. Department of Justice Civil Rights Department on benefits of human-animal interaction.