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  • RACE CE
    Contains 5 Component(s), Includes Credits

    This session offers practical, in-the-moment applications for shelter veterinary exams: reading the canine communication signaling, applying the 3-second rule and the least-restraint principle, adjusting the examination approach to the individual, and creating a low stress environment.

    This course is part of Maddie's Community Conversations, weekly webcasts for the animal welfare field supporting pets in our community and animal shelters.

    This webinar is for anyone working in or around animals in shelters including veterinary professionals (vets, techs, support staff) and anyone who wants to learn more.

    Webcast host: Sheila Segurson, DVM, DACVB, Director of Shelter Solutions, Maddie's Fund

    Presenter:
    Christine D. Calder DVM DACVB

    This session offers practical, in-the-moment applications of Low Stress Handling® of dogs for shelter veterinary exams: reading the canine communication signaling, applying the 3-second rule and the least-restraint principle, adjusting the examination approach to the individual, and creating a low stress environment.

    Key takeaways:
    • Understand species-specific canine behavior and communication signaling and set up the environment to support a low stress experience.
    • Apply the 3-second rule and least-restraint principle for dogs, adjusting handling techniques to the individual dog.
    • Decide when to proceed with, adjust, or defer the examination based on the individual dog, incorporating food distraction and pharmacologic support where the shelter setting permits.

    This webinar has been pre-approved for 1.0 Certified Animal Welfare Administrator continuing education credits by The Association for Animal Welfare Advancement (CAWA) and by the National Animal Care & Control Association (NACA). It has also been approval for 1 hour of continuing education credit in jurisdictions which recognize RACE approval until 7/21/28. Complete the quiz to earn a certificate of attendance to use for CAWA, NACA and RACE CE. 

    Visit Maddie's Pet Forum to comment, follow a discussion or ask questions: https://maddies.fund/communityconversations082626

    keywords  Maddie's Community Conversations, canine behavior, canine veterinary practice, Christine D. Calder

    Sheila Segurson, DACVB

    Sheila Segurson, DACVB

    Director of Outreach and Research

    Maddie's Fund

    As Director of Outreach and Research for Maddie's Fund®, Dr. Sheila Segurson's goal is to develop and support research that increases pet adoptions from rescue groups and shelters and improves pet well-being. She relies upon her background working in and with animal shelters, pet foster care programs, and veterinary medicine to lead Maddie's Fund research efforts.

    After graduating from UC Davis School of Veterinary Medicine, Dr. Segurson worked as a general practice/emergency/shelter veterinarian at pet hospitals in California. Then, in 2005, Sheila graduated from Maddie's Shelter Medicine Program at UC Davis, becoming the first in the nation to complete a three-year, post-graduate behavior specialty training program with an emphasis on shelter animals and shelter behavior programs. She worked for several pet welfare organizations, including UC Davis Koret Shelter Medicine Program, The Sacramento SPCA, and the Animal Rescue League of Boston, where she developed and implemented enrichment/behavior modification programs.

    Christine D. Calder, DVM, DACVB

    Christine D. Calder, DVM, DACVB

    Diplomate, American College of Veterinary Behaviorists; Director of Behavior Educational Content

    Veterinary Information Network® (VIN®); Calder Veterinary Behavior Services

    Dr. Calder has spent many years practicing veterinary medicine in both New Jersey and Maine. Over the course of her career, she has worked in general practice, served on the behavior service at the San Francisco SPCA, and taught in community practice settings at several veterinary schools. Her deep interest in animal behavior led her to pursue a residency with the American College of Veterinary Behaviorists, and she became a Diplomate with the American College of Veterinary Behaviorists in 2017.

    Today, Dr. Calder runs her own veterinary behavior consultation practice and serves as the Director of Behavior Educational Content at the Veterinary Information Network®, Inc. She is the co-author and editor of Low Stress Handling® and Behavior Modification of Dogs and Cats (second edition) and Low Stress Handling®: A Practical Guide to Cooperative Care, Training, and Behavior Modification. Alongside her clinical and editorial work, Dr. Calder contributes to educational programs at VIN® and is especially passionate about helping veterinary students feel confident and prepared for that behavior case on their first day in practice and beyond.

  • Contains 3 Component(s), Includes Credits

    Explore how shelters and rescues of every size can integrate the latest advancements in neonatal kitten care into their everyday operations.

    This course is part of Maddie's Community Conversations, weekly webcasts for the animal welfare field supporting pets in our community and animal shelters.

    Join National Kitten College for a national Maddie's Fund webinar exploring how shelters and rescues of every size can integrate the latest advancements in neonatal kitten care into their everyday operations. This session will demonstrate how data can become one of the most powerful lifesaving tools available—helping organizations move from reacting to crises to proactively identifying trends, allocating resources, strengthening foster programs, and improving outcomes for vulnerable kittens. Participants will also learn how joining the growing National Kitten College network creates opportunities to share knowledge, contribute to a national data initiative, and collaborate with shelters, rescues, and veterinary experts across the country. Together, we can build the infrastructure needed to advance research, establish evidence-based best practices, and transform the future of neonatal kitten care.

    This webinar is for anyone working in or around animals in shelters including adoptions and foster staff and volunteers and veterinary professionals (vets, techs, support staff).

    Key takeaways:

    Collaboration creates better outcomes.
    When shelters, veterinarians, foster programs, rescue organizations, and community partners work together, they create a stronger, more responsive system that saves more kittens than any organization could alone.

    Shared data drives innovation.
    By contributing data across organizations, we can identify trends, measure what works, recognize emerging challenges, and develop evidence-based solutions that improve kitten care nationwide.

    Every shelter strengthens the national network.
    Each organization's experiences, successes, and challenges contribute to a growing body of knowledge that advances shelter medicine and helps every community provide better care for its most vulnerable kittens

    Speakers:
    Marnie Russ, Founder and CEO, National Kitten College
    Meredith Hippert, COO, National Kitten College

    This webinar has been pre-approved for .75 Certified Animal Welfare Administrator continuing education credits by The Association for Animal Welfare Advancement and by the National Animal Care & Control Association.

    Visit Maddie's Pet Forum to comment, access the resources, follow a discussion or ask questions: https://maddies.fund/communityconversations081926

    keywords Maddie's Community Conversations, Marnie Russ, National Kitten College, kitten care

    Shafonda Davis Allen, CAWA

    Shafonda Davis Allen, CAWA

    Founder & Principal Consultant

    Back to Basics Animal Welfare Leadership Consulting

    Shafonda Davis Allen, CAWA, is a nationally respected animal welfare leader whose work centers equity, community partnership, and the belief that people and pets thrive when systems are designed with compassion and access at the core. With nearly three decades of experience, she brings deep operational knowledge, policy insight, and a lived-experience lens to conversations about the future of animal well-being.

    A proud Durham, North Carolina native, Shafonda began her career as an adoption counselor and advanced through every level of shelter operations, ultimately serving more than 12 years as Executive Director of the Animal Protection Society of Durham. Her leadership is marked by resilience, transparency, and a commitment to dismantling barriers that disproportionately affect marginalized communities.

    Shafonda is a Certified Animal Welfare Administrator and has served on the Board of The Association for Animal Welfare Advancement, where she continues to contribute as a member of its Diversity, Equity, and Inclusion Council. She previously served on the boards of the North Carolina Animal Federation and Companions and Animals for Reform and Equity.

    Today, Shafonda is the Founder and Principal Consultant of Back to Basics Animal Welfare Leadership Consulting, where she mentors emerging leaders, supports organizations navigating complex challenges, and advocates for community-rooted solutions. Her work is grounded in shared power, strong networks, and the courage to reimagine humane care for both people and animals.

    Marnie Russ

    Marnie Russ

    Founder & Executive Director of National Kitten College

    Kitten College

    Marnie Russ created Kitten College when she saw the need for trained foster caregivers to save the most vulnerable animals in shelters. She tested and honed the concept at the Animal Welfare League of Arlington in Arlington, VA before bringing the program to shelters around the country. With Kitten College's help, Arlington went from saving 92 kittens a year in 2016 to 1547 kittens in 2022 all while maintaining a no kill live release rate. Marnie has been fostering neonatal kittens for over two decades, specializing in critical-care neonates and high-risk nursing/expectant queens.  Marnie is a recognized expert on caring for at-risk kittens. She is co-founder of the National Kitten Coalition and speaks nationally about at-risk neonatal kittens.  Her advice and expertise are sought from shelters and rescues across the country. In 2023, Marnie assisted UC Davis and the University of Wisconsin to update their neonatal kitten guidelines for mass distribution.  

     Marnie sits on multiple Boards for spay/neuter organizations throughout the county including Fox Hollow Animal Project in Montana and Caring Hands Animal Support and Education – International Advocacy.  She annually travels to third world countries assisting in international spay/neuter projects to help impact the lives of street animals in underserved areas.  

    Meredith Hippert

    Meredith Hippert

    Chief Operating Officer

    Meredith Hippert currently serves as the Chief Operating Officer for Kitten College. For over a decade, she has led operations for large-scale veterinary and TNR programs across the U.S. and internationally. Her extensive background includes overseeing shelter operations, managing veterinary services at a high-intake municipal shelter, and training veterinary teams in high-volume techniques. In addition to coordinating wide-reaching TNR and preventative care campaigns, Meredith provides expert consulting to help shelters strategically scale their lifesaving programs.

  • Contains 3 Component(s), Includes Credits

    Learn about prepared processes that can reduce chaos and protect both animals and staff in an emergency, including ready-to-use plans (SOPs, contact lists, resource checklists, and tabletop/drills).

    This course is part of Maddie's Community Conversations, weekly webcasts for the animal welfare field supporting pets in our community and animal shelters.

    This webinar is for anyone working in or around animals in shelters including adoptions and foster staff and volunteers, return to home and intake prevention staff, veterinary professionals (vets, techs, support staff), behavior staff and volunteers, field services/animal control officers.

    Partnerships are operational tools, not “nice to have.” Strong relationships with emergency management, shelters, veterinary partners, and other public safety agencies enable smoother coordination for intake, transport, communication, and humane care when systems are overwhelmed.

    Prepared processes reduce chaos and protect both animals and staff. Having ready-to-use plans (SOPs, contact lists, resource checklists, and tabletop/drills) helps ACOs respond consistently, manage surge capacity, and maintain humane standards under pressure.

    Key takeaways:

    • Despite existing state and federal laws, many housing providers ignore legal protections for tenants with Emotional Support Animals (ESAs). This results in harassment, resistance, and wrongful denial of accommodations.
    • Examples of the immediate impact of hiring from within your community will be provided.
    • The link between access to pet care and access to careers in animal health.
    • Your jurisdiction still matters during disasters. Even when conditions change fast, ACO authority and service responsibilities remain the foundation for safe, lawful response—so know your boundaries and escalation path ahead of time.

    Speaker:
    Jerrica Owen, CEO, National Animal Care and Control Association

    This webinar has been pre-approved for 1.0 Certified Animal Welfare Administrator continuing education credits by The Association for Animal Welfare Advancement and by the National Animal Care & Control Association.

    Visit Maddie's Pet Forum to comment, access the resources, follow a discussion or ask questions: 

    keywords Maddie's Community Conversations, emergency management in animal shelters, animal control, animal field services, National Animal Care and Control Association, Jerrica Owen

    Shafonda Davis Allen, CAWA

    Shafonda Davis Allen, CAWA

    Founder & Principal Consultant

    Back to Basics Animal Welfare Leadership Consulting

    Shafonda Davis Allen, CAWA, is a nationally respected animal welfare leader whose work centers equity, community partnership, and the belief that people and pets thrive when systems are designed with compassion and access at the core. With nearly three decades of experience, she brings deep operational knowledge, policy insight, and a lived-experience lens to conversations about the future of animal well-being.

    A proud Durham, North Carolina native, Shafonda began her career as an adoption counselor and advanced through every level of shelter operations, ultimately serving more than 12 years as Executive Director of the Animal Protection Society of Durham. Her leadership is marked by resilience, transparency, and a commitment to dismantling barriers that disproportionately affect marginalized communities.

    Shafonda is a Certified Animal Welfare Administrator and has served on the Board of The Association for Animal Welfare Advancement, where she continues to contribute as a member of its Diversity, Equity, and Inclusion Council. She previously served on the boards of the North Carolina Animal Federation and Companions and Animals for Reform and Equity.

    Today, Shafonda is the Founder and Principal Consultant of Back to Basics Animal Welfare Leadership Consulting, where she mentors emerging leaders, supports organizations navigating complex challenges, and advocates for community-rooted solutions. Her work is grounded in shared power, strong networks, and the courage to reimagine humane care for both people and animals.

    Jerrica Owen

    Jerrica Owen

    CEO

    National Animal Care & Control Association

    Accomplished animal welfare professional Jerrica Owen joined the National Animal Care & Control Association in April 2021, as the Director of Partnerships and Programs, was named as Executive Director in December 2021 and was named Chief Executive Officer in September, 2025.

    Previously the Director of Strategic Initiatives for San Diego Humane Society, Jerrica supported achieving success on the organization’s primary strategies. In addition, she was the Senior Animal Response Team Leader for the San Diego Humane Society’s Emergency Response Team and has extensive experience in the field during some of our countries worst disasters supporting tactical and shelter operations for all types of animals including domestic, wildlife, and equine.

    Jerrica has spent the past 2 decades dedicated to achieving lifesaving excellence and encompasses dynamic organizational leadership, charismatic characteristics, and an energetic passion that will complement the already remarkable work of the NACA. She will support driving the continued success of NACA as the national leader in professionalism and standard setting of the animal control and service profession. She is committed to inclusive engagement and resource accessibility for the industry.

    Jerrica earned her Bachelor of Science Degree from California State University-Chico and holds certifications in Animal Welfare Administration (CAWA), Lean Six Sigma Green Belt, Organizational Leadership, and Modern Humane Resource Management. She lives in California and is a proud wife and mother to both human, fur, and shelled (Tortoise!) babies.

    Amber Eby

    Amber Eby

    Senior Grants Specialist

    Maddie's Fund

    As a Senior Grants Specialist, Amber works with organizations applying for grants and also helps to spread awareness about Maddie and our mission.

    Prior to Maddie's Fund®, she spent nine years on the adoptions team at the San Francisco SPCA where she loved working the Holiday Windows at Macy's Event and showcasing animals on the local news. Amber started as an adoption associate, became Adoptions Coordinator and was then promoted to the Adoptions Manager of the Pacific Heights SF SPCA. She even worked with Maddie's Fund during Maddie's® Pet Adoption Days and with Maddie's® Treatable Assistance Program.

    Amber feels incredibly honored and humbled to be part of the Maddie's Fund team. She's been on the receiving end of Maddie's Fund grants and understands the importance of an organization's lifesaving work.

    Originally from Michigan, Amber graduated from Grand Valley State University with a degree in Creative Writing. Originally from Michigan, Amber graduated from Grand Valley State University with a degree in Creative Writing. She currently lives in the California Central Valley with her husband, Chris, and their three cats - Dottie Dumpling Klinecat and their twinkies, Officer Nosey "Noodles" O'Malley the Elder and Toesy "Tessie" O'Malley the Lesser.

  • Contains 3 Component(s), Includes Credits

    Learn to support the skin and coat health of dogs in your care

    This course is designed to help shelter staff, volunteers and foster caregivers support the skin and coat health of the dogs in their care. 

    After successfully completing this course you will be able to:

    • Identify coat types and their specific care needs
    • Recognize the basic tools for coat care including brushes, combs, shampoos and conditioners
    • Be prepared to refer a dog to a veterinarian and/or professional groomer
    • Brush, bathe and dry a dog
    • Know where to find more information on cooperative care techniques
  • Contains 3 Component(s), Includes Credits

    Offering a variety of foster programs can contribute to higher adoption rates, good PR for your organization, and happier shelter dogs.

    This course is part of Maddie's Community Conversations, weekly webcasts for the animal welfare field supporting pets in our community and animal shelters.

    This webinar is for anyone working in or around animals in shelters including adoptions and foster staff and volunteers, veterinary professionals (vets, techs, support staff), behavior staff and volunteers, field services/animal control officers.

    Fostering is something that nearly every organization does, but putting your efforts into what is successful (and first, figuring out what is successful) makes all the difference. Whether you have a paid foster coordinator or a dedicated volunteer team helping out, offering a variety of foster programs can contribute to higher adoption rates, good PR for your org, and happier shelter dogs. This presentation will focus on a municipal shelter and focus on medium-large breed dogs, but there will be plenty to take away and think about applying to your own organization.

    Key takeaways:

    • Potential fosters should not be treated any differently than potential adopters. If your adoption process allows same-day adoptions after a brief conversation (and it should if you follow the Adopters Welcome manual), then it should be that easy for a foster to take home an animal for the first time. Support vs. Screen!

    • More fosters than you think will take on the simple burdens like providing food, a crate, or toys for their foster animal. Focus any funding you have on positive reinforcement trainers, behavior help, emergency medical, and routine medical.

    • Day trips are a gateway drug :)

    Speaker:
    Dana Eldred, Executive Director, Friends of Detroit Animal Care and Control

    This webinar has been pre-approved for .75 Certified Animal Welfare Administrator continuing education credits by The Association for Animal Welfare Advancement and by the National Animal Care & Control Association.

    Visit Maddie's Pet Forum to comment, access the resources, follow a discussion or ask questions: https://maddies.fund/community...

    keywords Maddie's Community Conversations, pet foster programs, Dana Eldred, Friends of Detroit Animal Care and Control

    Kelly Duer

    Kelly Duer

    Senior Community Solutions Initiative Specialist - Foster Care Specialist

    Maddie's Fund

    As Senior Community Solutions Initiative Specialist, Kelly's focus is on helping shelters and rescue organizations increase lifesaving through the implementation of robust foster care programs. Her role includes consulting with shelters, creating and providing training for organizations and their foster coordinators, writing and assisting with research on foster care.

    Kelly previously coordinated a foster program that brought orphaned children to the United States in order to find them permanent adoptive homes, worked as the Foster Expansion Coordinator for a national study of foster care, and assisted with the behavioral foster study that was conducted at the Fairfax County Animal Shelter. Her work with foster care and social media has been featured in many national publications, websites and networks, including Animal Sheltering magazine, the Huffington Post, Best Friends magazine, BarkPost, iheartdogs.com, HuffPost Live and Fox News.

    Dana Eldred

    Dana Eldred

    Executive Director

    Friends of Detroit Animal Care and Control

    Dana is the project coordinator at Detroit Animal Care and Control where she has worked for 9 years. She oversees the foster, adoption, transfer, and volunteer programs. She is also the Executive Director of Friends of DACC, the nonprofit group that supports the shelter.

    Dana has a BS in Language, Literature, and Writing and a minor in Communications from Eastern Michigan University. Before finding her career in animal wellbeing, she was a proofreader. She's passionate about pit bulls, Detroiters, and reading. Her goal is to make her city a better place for pets and their people. Dana has one pit bull, DD Beans (who does not want any dog friends), and a chinchilla, Hufflepuff.

    Shafonda Davis Allen, CAWA

    Shafonda Davis Allen, CAWA

    Founder & Principal Consultant

    Back to Basics Animal Welfare Leadership Consulting

    Shafonda Davis Allen, CAWA, is a nationally respected animal welfare leader whose work centers equity, community partnership, and the belief that people and pets thrive when systems are designed with compassion and access at the core. With nearly three decades of experience, she brings deep operational knowledge, policy insight, and a lived-experience lens to conversations about the future of animal well-being.

    A proud Durham, North Carolina native, Shafonda began her career as an adoption counselor and advanced through every level of shelter operations, ultimately serving more than 12 years as Executive Director of the Animal Protection Society of Durham. Her leadership is marked by resilience, transparency, and a commitment to dismantling barriers that disproportionately affect marginalized communities.

    Shafonda is a Certified Animal Welfare Administrator and has served on the Board of The Association for Animal Welfare Advancement, where she continues to contribute as a member of its Diversity, Equity, and Inclusion Council. She previously served on the boards of the North Carolina Animal Federation and Companions and Animals for Reform and Equity.

    Today, Shafonda is the Founder and Principal Consultant of Back to Basics Animal Welfare Leadership Consulting, where she mentors emerging leaders, supports organizations navigating complex challenges, and advocates for community-rooted solutions. Her work is grounded in shared power, strong networks, and the courage to reimagine humane care for both people and animals.

  • Contains 4 Component(s), Includes Credits

    Aprende a ayudar a los gatitos a crecer sanos siguiendo las recomendaciones más recientes sobre alimentación y cuidados básicos.

    ¿Sabías que los gatitos recién nacidos y sanos NO necesitan comer cada dos horas? En este curso aprenderás las recomendaciones más actuales sobre cómo alimentarlos y cuidarlos correctamente. Ver crecer a los gatitos y prepararlos para irse a su nuevo hogar es una experiencia muy gratificante. Sin embargo, son muy vulnerables y necesitan cuidados especiales y supervisión diaria. En este curso aprenderás cómo brindarles la atención que necesitan.

    Al finalizar este curso podrás:

    • Prepararte para la llegada de los gatitos
    • Monitorear su salud
    • Proporcionarles un espacio adecuado según su edad
    • Alimentarlos con biberón y con jeringa
    • Estimularlos para que hagan del baño
    • Iniciar el proceso de destete
    • Bañarlos de forma segura
    • Socializarlos

    Este curso fue creado por Marnie Russ, Administradora Nacional del Programa Kitten College y experta reconocida en el cuidado de gatitos en situación de riesgo.

    Note: This course is also available in English.

  • Contains 3 Component(s), Includes Credits

    Aprende cómo presentar a tu perro a nuevas personas, convivir con niños, enseñarle a hacer sus necesidades en el lugar correcto, ayudarle a sentirse tranquilo cuando se queda solo y mucho más.

    Este curso es ideal para personas que brindan hogar temporal a perros, familias que están adoptando y coordinadores de programas de hogar temporal.

    Si eres una persona que brinda hogar temporal, el cuidado, la paciencia y la atención que le das a tu perro pueden marcar una gran diferencia y ayudarlo a encontrar la familia ideal. Si acabas de adoptar un perro, necesitará de tu apoyo para adaptarse poco a poco a su nuevo hogar.

    A través de videos cortos aprenderás técnicas sencillas para presentar a tu perro a nuevas personas, ayudarlo a convivir con niños, enseñarle a hacer sus necesidades en el lugar correcto, prevenir o manejar la ansiedad cuando se queda solo y mucho más.

    Note: This course is also available in English

  • Contains 3 Component(s), Includes Credits

    Many organizations struggle with developing a structured system to get to know the dogs in their care - here's a program at SICSA that is working really well!

    This course is part of Maddie's Monthly Behavior Connection, monthly webcasts about pet behavior - supporting pets in our community and animal shelters.

    This webinar is for anyone working in or around animals in shelters.  

    Many organizations struggle with developing a structured system to get to know the dogs in their care - Vanly has developed a program for SICSA that is working really well.

    About the session:
    Structured dog behavior assessments help shelters shift from reacting to behavior concerns after they escalate to proactively identifying needs early in a dog’s shelter stay. Although walks, enrichment, playgroups, and quiet time are important parts of daily care, some dogs need more individualized support to reduce stress, improve quality of life, and increase their likelihood of successful placement into homes. Using real shelter dog examples, behavior rating tools, action items, and outcome data, attendees will learn how early assessments can create consistency across staff and volunteers, support safer, more effective care, and identify concerns early, before they become significant barriers to adoption. 

    Speaker:
    Vanly Griffith, Dog Behavior Coordinator at SICSA Pet Adoption and Wellness Center near Dayton, OH

    This webinar has been pre-approved for 1.0 Certified Animal Welfare Administrator continuing education credits by The Association for Animal Welfare Advancement and by the National Animal Care & Control Association.

    Visit Maddie's Pet Forum to comment, access the resources, follow a discussion or ask questions: https://maddies.fund/BehaviorConnectionJune2026

    keywords Maddie's Monthly Behavior Connection, Vanly Griffith, animal behavior assessments, behavior assessment in animal shelters

    Vanly Griffith

    Vanly Griffith

    Dog Behavior Coordinator

    SICSA

    Vanly Griffith is a Certified Professional Dog Trainer-Knowledge Assessed (CPDT-KA) serving as the Dog Behavior Coordinator at SICSA Pet Adoption & Wellness Center. In this role, she conducts behavior assessments, facilitates dog-dog introductions and playgroups, maintains behavior documentation, and develops individualized training, enrichment, and handling plans for shelter dogs. She works closely with trained behavior staff and volunteers to create individualized training plans, enrichment strategies, and handling recommendations to support dogs both in the shelter and in foster care, while also helping prepare them for successful transitions into adoptive homes. In addition to her hands-on training and behavior work, Vanly designed and implemented SICSA’s proactive canine behavior assessment process. This program ensures that every dog receives an early behavioral evaluation at intake to determine the level of intervention and support needed, allowing for individualized behavior plans that maximize positive live outcomes and improve each dog’s pathway through the shelter system. 

  • Contains 3 Component(s), Includes Credits

    Animal bites are an expected risk and emotionally impactful part of shelter work. This course provides a trauma-informed, practical framework for shelter staff and volunteers to emotionally recover after a bite occurs.

    Animal bites are an expected risk and emotionally impactful part of shelter work. Beyond the physical injury, a bite can trigger fear, shame, guilt, loss of confidence and even long-term avoidance of certain animals or situations. This course provides a trauma-informed, practical framework for shelter staff and volunteers to emotionally recover after a bite occurs. Participants will learn how to process their own emotional responses, support coworkers, communicate needs, review protocols without blame and help create a culture of psychological and physical safety. Take this course before you get bit! 

    Course author: Valerie Bogie, behavior consultant and veterinary social worker

  • Contains 3 Component(s), Includes Credits

    Respond effectively to emergencies while prioritizing the safety of both people and animals

    Animal Control Officers (ACOs) play a vital role in disaster response, often serving as the first line of support for displaced animals and impacted communities. This course provides the knowledge and tools necessary to respond effectively to emergencies while prioritizing the safety of both people and animals.

    Course authors: John Peaveler and Trevor Skaggs